bd99 com's Terms & Conditions — Full English Version

By using the bd99 com website and application, you automatically agree to these Terms & Conditions. These terms constitute a legally binding agreement between bd99 com and its users. Please read the full terms carefully — if any part is unclear, contact our support team before you start using the platform.

These Terms & Conditions apply to all services offered by bd99 com — including lottery, jackpots, Live Casino, Sports Betting, slots, and all other gaming products. bd99 com reserves the right to modify these terms, in part or in full, at any time. Continued use of the site after any changes take effect will be considered acceptance of the updated terms.

Bd99 com is an online gaming platform operating under an international license, serving players in Bangladesh and other countries. However, it is entirely the user's responsibility to comply with the local laws of their own jurisdiction.

To open an account on bd99 com, you must provide accurate and truthful information. Registering with false details or updating incorrect information later may result in account closure and balance forfeiture. The following information must be entered correctly at registration:

• Full Name (as shown on your National ID)
• Date of birth (for age verification)
• Valid Email Address
• Active Mobile Number
• Current address

Each individual may register only one bd99 com account. Multiple accounts per person, multiple accounts from the same device, or multiple accounts sharing the same payment method are strictly prohibited.

KYC (Know Your Customer) Verification: Identity verification is mandatory for withdrawals above a certain amount. This requires a scanned copy of your National ID or passport, and in some cases a selfie. The verification process is usually completed within 24–48 hours.

Bd99 com supports Bangladesh's most popular payment methods — bKash, Nagad, Rocket, and major debit/credit cards. Deposits are typically instant, and withdrawals are processed within 15 minutes to 24 hours.

Deposit Policy:

• The minimum deposit amount is listed on the bd99 com payments page.
• Only payment methods registered in your own name may be used for deposits.
• Deposits using third-party accounts or cards are strictly prohibited.
• Bd99 com reserves the right to hold funds pending investigation of suspicious deposits.

Withdrawal Policy:

• Withdrawals can only be made to the same payment method used for the deposit.
• KYC verification must be completed before any withdrawal can be processed.
• Wagering requirements must be met before any bonus or promotional funds can be withdrawn.
• Withdrawal requests for unusually large amounts may require additional verification.
• Bd99 com may take up to 5 business days to review and process any withdrawal request.

Bd99 com regularly offers a variety of bonuses and promotions — welcome bonuses, deposit match bonuses, free spins, cashback, and more. Each bonus has its own terms that must be read before claiming.

General Bonus Policy:

• Each bonus has its own wagering requirement (bet multiplier condition), which is specified separately.
• Bonus balance cannot be withdrawn directly until the wagering requirements have been met.
• You cannot claim another bonus while one is already active, except for certain special offers.
• If wagering requirements are not met within the specified time after a bonus is claimed, the bonus will be automatically forfeited.
• Winnings from free spins are also generally subject to wagering requirements.

Participation in bd99 com's bonus program is entirely optional. You can choose to play using only your cash balance without accepting any bonus — in which case, withdrawals can be made at any time with no conditions attached.

Bd99 com believes gaming should be fun — not a source of problems. That's why responsible gaming is our top priority. We offer a range of tools on our platform to help you stay in control of your gaming experience.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: You can choose to close your account for an extended period at any time.
• Reality Check: A summary of total time spent and amount wagered on your account will be displayed at regular intervals.

If you suspect you or someone in your family may have a gambling problem, please reach out to our support team. We can help direct you to professional assistance. Remember — there are no guarantees of winning, so only play within your means.

For more details, visit our Responsible Gaming Visit the page.

The following activities are strictly prohibited on bd99 com and may result in permanent account closure and legal action:

• Creating or Operating Multiple Accounts
• Registering with a false identity or age
• Use of bots, scripts, or automation software
• Intentionally exploiting game vulnerabilities or bugs
• Depositing via a Third-Party Account or Card
• Money Laundering or Illegal Financial Activity
• Colluding with other players (Collusion)
• Attempting to hack or gain unauthorized access to bd99 com's systems
• Harassing or threatening other users

Bd99 com takes the privacy of your personal information very seriously. Our Privacy Policy details exactly how we collect, store, and use your data.

In summary, the purposes for which we use your information:

• Account Management & Verification
• Payment Processing & Fraud Prevention
• Customer Support
• Fulfilling legal obligations
• Platform improvement and personalized experience delivery

We never sell your personal information to third parties. However, we may be required to share information with relevant authorities under legal obligations. For more details, please see our Privacy Policy Read.

Bd99 com strives to deliver the highest quality of service. However, there are certain limitations to our liability that you should be aware of:

• Bd99 com is not liable for any ongoing game sessions affected by internet connection disruptions.
• No compensation claims will be accepted for temporary service interruptions caused by technical issues.
• Bd99 com is not liable for any account losses resulting from a user's own negligence or mistakes.
• Bd99 com is not directly liable for delays or issues caused by third-party payment gateways or banking systems.
• Game outcomes are determined by certified RNG — no manipulation is possible, and no claims to the contrary will be accepted.

Bd99 com reserves the right to suspend or permanently close any account for the following reasons:

• Violation of Terms & Conditions
• Failure to complete KYC verification or providing false information
• Fraud or Suspicious Activity
• At the user's own request (self-exclusion)
• Extended period of account inactivity
• As required by legal or regulatory authorities

Users may request account closure at any time. Upon submitting a closure request, you will be given the opportunity to withdraw your available cash balance (excluding bonuses), provided KYC verification has been completed.

Under our Inactive Account Policy, any account with no login or transaction activity for 12 months or more will be marked as inactive and may be subject to a maintenance fee.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us. bd99 com's customer support team is available 7 days a week, 24 hours a day.

• Email: support@bd99com.com
• Live Chat: Click the Live Chat button in the bottom-right corner of the site
• Support Hours: 24/7

After a dispute or complaint is submitted, we aim to provide an initial response within 48 hours. Complex cases may take up to 14 business days to resolve.